Terms of Service & Privacy Policy

Our firm commitment to proprietary design security, client data ownership, and enterprise confidentiality.

A Fair and Transparent Service Agreement

This document sets out our mutual commitments, data ownership rights, and operational standards.

1. Absolute Data Ownership & Design Confidentiality

  • All furniture designs, BOM recipes, pricing structures, and customer catalogs remain the exclusive property of the subscriber.
  • We never share, sell, or commercialize your proprietary design data or supplier records with any third party.
  • Subscribers have the right to export their complete data or request permanent deletion upon subscription termination.

2. Service Level Agreement & Platform Availability (SLA)

  • We maintain a 99.9% uptime commitment year-round to ensure your showroom POS terminals operate without interruption.
  • Platform updates and maintenance are scheduled during low-traffic hours with advance notice.

3. Data Security & Access Controls

  • All user passwords and sessions are protected using industry-standard cryptographic methods.
  • Subscribers are responsible for managing internal role permissions for showroom sales reps and shopfloor supervisors.

Standard Disclaimer

  • We take every technical measure to ensure uninterrupted, high-performance software availability.
  • Subscribers remain responsible for the dimensional accuracy of measurements and data input into the system.

Our Long-Term Commitment to Your Factory’s Growth

We operate as your dedicated technology partner, ensuring system stability and sustained growth across the furniture sector.

Applies to all active Arkan Furniture ERP workspaces · Last Updated: March 2026

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